Shipping

We understand the excitement of receiving a special package to your door so please read the following information to ensure all your shipping questions are answered.

I AM SO EXCITED ABOUT MY ORDER, WHEN WILL I RECEIVE IT?

We can’t wait to start creating your order and depending on which of our beautiful products you have ordered the timeframe can vary. Our standard lead time for designing, creating and packaging is approximately 4-6 working days (please note this does not include delivery time) but if you require your order sooner, please email us at info@bluebirdkeepsakes.com.au.

During peak periods (e.g. leading up to Easter, Christmas etc) your order could be delayed by an extra 3-5 working days, again please contact us via email if needing your order urgently.

HOW LONG DOES DELIVERY TAKE?

It can depend on your location and shipping method selected but usually Australia wide standard shipping generally takes 3-14 business days and Express shipping generally takes 2-3 business days.

CUSTOM ORDERS

When it comes to custom made orders, this can take time going back and forth so depending on the detail it could take anywhere from 2-4 weeks.